Helpful information, at your service.
Useful guides and tips for all of your
telecommunication needs.
How To Videos
SmartWifi App
- SmartWiFi: The Smart Way to Monitor Your Network
- How to Set Up Your Wi-Fi and SmartWiFi App
- Intro to the Main Dashboard on Your SmartWiFi by UTMA App
- How to Change Your WiFi Network Name and Password
- How to View Network Usage with the SmartWiFi by UTMA App
- How to Enable and Disable Applications Using the SmartWiFi App
- Getting to Know People Places and Things
- How to Set Up a Guest Network
Devices
Protect IQ
Experience IQ
- How to Set Up My Priorities in ExperienceIQ
- Learn How to Set Screentime Limits with ExperienceIQ
- Set Content Restrictions with ExperienceIQ™
- Learn How to View Usage with ExperienceIQ
- How to Set Up a Guest Network
- Create Healthy Screen Times with ExperienceIQ™
- SmartWiFi: The Smart Way to Monitor Your Network
Mail Server Information
Important notice: hitting the reset button on routers will erase the saved username and password configured. Before you hit the reset button, refer to our mail server info here.
Incoming Server:
- POP3: pop.utma.com – port 110
- IMAP: mail.utma.com – port 143
- Use authentication, not SSL (secure authentication)
Outgoing Server:
- smtp.utma.com – port 587
Follow these steps to configure a new email identity in Outlook Express.
- With Outlook Express open, click on “File” in the menu bar. Select “Identities,” then “Add new Identity” from the drop-down menu. The “New Identity” window will open.
- Enter the name for the new email identity in the “Type your name” box.
- If you want to keep the new identity private (so other computer users can’t access the email for that identity), check the box next to “Require Password.” Once the box is checked, the “Enter Password” window will open. Enter and confirm the password and then click “OK” to close the “Enter Password” window. (Note: You’ll need the password if you ever want to delete the identity.)
- Click the “OK” button to continue.
- The “Identity Added” window will appear and ask if you want to switch to the new identity. Click the “Yes” button to switch to the new identity and configure the new identity’s email account settings.
- In the “Internet Connection Wizard,” enter a display name (the name that will appear in the “From” section in messages) for the new identity. Then click the “Next” button.
- Enter the email address for the new identity. Click “Next.”
- Select the type of incoming mail server which your new email account will utilize. Next, enter the name for the incoming and outgoing mail servers. Incoming:
- POP3: pop.utma.com – port 110
- IMAP: mail.utma.com – port 143
- Use authentication, not SSL (secure authentication) Outgoing:
- SMTP: smtp.utma.com – port 25
- If using email outside of UTMA area (on devices such as laptop or cell phone), use port 587, with authentication, not SSL (secure authentication)
- Click the “Next” button.
- Type in the account name and password for the email address. Check the box next to “Log on Using Secure Password Authentication.” Click the “Next” button to complete the configuration process.
Mail programs, such as Webmail, use POP and IMAP to access mail stored on your computer.
POP – contacts your email service and downloads your new messages to the device you are using to access your email. Once downloaded, these messages are deleted from the email service, meaning they can only be accessed by using the same device they were originally downloaded to.
IMAP – allows you to access email wherever you are, from any device and more quickly than POP. Rather than downloading emails to your device, IMAP works by allowing you to read your emails directly from your email service.
Supported Services Available
Every household in the country should have access to phone service or eligible broadband, which brings security, connection, and opportunities. As an Eligible Telecommunications Carrier, we are dedicated to providing all citizens in our communities access the essential communication services they need to stay connected.
Services & Starting Rates:
- Residential phone – $22.50/month
- Business phone – $32/month
- Broadband internet – $55/month (with a phone)
Local phone service includes:
- Voice grade access to the public telephone network
- Minutes of use for local service provided at no additional charge
- Access to 911 emergency services
- Toll limitation for qualifying low-income consumers
To learn more, contact us.
Lifeline & Link-Up
From connecting with family members to emergency service access, a telephone line or eligible broadband is essential. Lifeline and Link-Up provide qualifying customers assistance with paying part of their telephone or eligible broadband costs.
Step 1 – Review Information on Services & Eligibility
Determine if you’re eligible by reviewing the information below and on the official Lifeline Support website.
Step 2 – Apply Today
Before you can receive these benefits, you must apply for qualification with the FCC.
Step 3 – Complete Consent Form
Once you’ve qualified with the FCC, then please complete and submit our consent form.
If you can’t afford telephone services, Lifeline can help eligible people pay PART of their telephone or eligible broadband costs.
- Discount on your monthly phone bill for basic local telephone (wireline or wireless) or eligible broadband service
- Applies only to primary local telephone or broadband service in the home
- Government assistance program
- Non-transferable
- Limited to one discount per household
- Annual re-certification based on customer’s anniversary date
Anyone qualified under one of the following major economic assistance programs:
- Medicaid
- Supplemental Nutrition Assistance Program (SNAP)
- Supplemental Security Income (SSI)
- Federal Public Housing Assistance (Section 8)
- Veterans’ or Survivors’ Pension Benefit
Or if household income is at or below 135% of the Federal Poverty Guidelines.
- Check if you qualify and apply online here.
- Once you’ve qualified, complete our Lifeline Customer Enrollment Consent Form.
Annual recertification based on anniversary date of receiving Lifeline required.
If you no longer qualify for any economic program, you no longer qualify for Lifeline and must notify United and Turtle Mountain Communications.
For more information on Lifeline, call United Communications.
Individuals who live on tribal lands may be eligible for a separate Tribal Lifeline and Link-Up program. Contact United and Turtle Mountain Communications for more information or click the Tribal Lands tab above.
If you can’t afford telephone or broadband service, Lifeline and Link-Up can help eligible people who live on TRIBAL LANDS. You could receive a discount on basic telephone service or eligible broadband, as well as assistance with telephone service or eligible broadband hook-up costs.
- Will save you 100% of the initial charges, up to $100, to hook up primary telephone service.
- Contact United and Turtle Mountain Communications for more information.
- Discount on your monthly phone bill for basic local telephone (wireline or wireless) or eligible broadband service.
- Applies only to primary local telephone service or broadband service in the home.
- Government assistance program
- Non-transferable
- Limited to one discount per household
- Annual re-certification based on customer’s anniversary date
Residents of tribal lands participating in at least one of the following programs:
- Medicaid
- Supplemental Nutrition Assistance Program (SNAP)
- Supplemental Security Income (SSI)
- Federal Public Housing Assistance (Section 8)
- Temporary Assistance for Needy Families (tribally administered)
- Bureau of Indian Affairs (BIA) general assistance program
- Head Start (meeting income qualifying standards)
- Food Distribution Program on Indian Reservations (FDPIR)
- Veterans’ or Survivors’ Pension Benefit
Or if household income is at or below 135% of the Federal Poverty Guidelines.
How to sign up:
- How to sign up:
- Check if you qualify and apply online here.
- Once you’ve qualified, complete our Lifeline Customer Enrollment Consent Form.
OR
- When you qualify for any programs administered by tribal offices, the tribal program administrator can provide verification of eligibility to the telephone company. Contact Turtle Mountain Communications to do the necessary paperwork.
Annual recertification based on anniversary date of receiving Lifeline required.
If you no longer qualify for any economic program, you no longer qualify for Lifeline and must notify United and Turtle Mountain Communications.
NOTE: If you have been disconnected for non-payment of telephone bills, these programs are available to you if you bring your local bill current. You may be required to pay a reconnect fee.
At United and Turtle Mountain Communications, we help local economic development efforts by distributing a Revolving Loan Fund made possible with funds from the USDA.
Eligible Applicants
- Business ventures, including corporations, partnerships, and sole proprietorships
- Governmental units, including local townships, municipalities or boroughs, county governments, and regional authorities
- Non-profit entities
- Tribal authorities
Types of Projects Eligible for Funding
Projects must create or retain employment, or provide needed community facilities and services. Examples include:
- Industrial or commercial development
- Small business expansion or startup
- Business incubators
- Community infrastructure
- Community facilities
- Medical facilities
- Training or educational facilities
- Tourism
Looking for local contact information? Our user-friendly online directory makes it easy.
Affordable Connectivity Program
The Affordable Connectivity Program (ACP) is a federal government program that provides a monthly discount on broadband service for qualifying low-income households.
How does the program work?
If you qualify, your household can receive a monthly ACP benefit of up to $30 toward the cost of your Internet service. If you live on qualifying Tribal lands, you may receive a discount of up to $75.
Who is eligible?
- People who participate in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline;
- Individuals who participate in Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF, or Food Distribution Program on Indian Reservations;
- People who participate in the National School Lunch Program or the School Breakfast Program, including through the USDA Community Eligibility Provision;
- Households that received a Federal Pell Grant during the current award year.
Learn more about ACP eligibility.
How to receive your benefits:
- Check if you qualify (see list of who is eligible to the left)
- Apply for the ACP with, and receive approval from, the FCC through the Lifeline National Verifier – click here to apply today*
- Once you’ve received approval from the FCC to receive your benefits, sign up to receive your benefits by completing our ACP application form here
*To receive the benefits of this program, you must first apply with, and receive approval from, the FCC. Without this approval, United & Turtle Mountain Communications will not be able to offer you the ACP benefits.
To file an informal consumer complaint, please contact:
FCC Consumer Complaint Center
888-CALL-FCC (888-225-5322)